by Karen Salamone | May 8, 2024 | Uncategorized
Retail customers are impatient. What can you do to deliver faster, better help? It is now well-established that artificial intelligence, and in particular generative AI, has the potential to transform retail operations. One of the greatest influences of AI in retail...
by Mark Doornbosch, Steve Wilson | Jan 4, 2024 | Customer Experience, Trends
MarketSource Retail Leaders Share Reflections and Predictions to Help Retailers Win Retailing in 2023 gave retail executives a lot to think about. A strong holiday season wrapped up the year with an optimistic spark; still, heading into 2024, the retail industry is...
by Karen Salamone | Nov 7, 2023 | Customer Experience, Technology
A Consumer Engagement Solution That Turns Retail Shoppers From Browsers to Buyers Retail customer engagement has undergone profound changes over the past few years. In-store shoppers are in control. They expect a lot. And when it comes to engagement, they want it all....
by Karen Salamone | Nov 3, 2023 | Sales Performance, Technology
For most B2B sales organizations, no matter the economic environment, customer data presents an equally great opportunity and challenge. Without an intentional data strategy that takes you beyond the numbers to a place where real, actionable customer insights live, it...
by Karen Salamone | Oct 12, 2023 | Uncategorized
Virtual Brand Experts Can Reshape the Retail Customer Experience Whether you are a retail brand or retailer, whether you are looking to augment your retail sales associate team, connect more directly to customers, provide a convenient way to assist more customers, or...
