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Customer journey maps can make or break customer relationships. A journey map shows how your customer experiences your product. Here’s how to create one through a customer success lens with MarketSource.
Team Manager Pearl Barraza tries to live by the mantra of "always be learning". She uses it to encourage her team. As she says, “No matter how much we know, there’s always room for growth. We just have to be open to it.”
Conner is a firm believer in the fact that the time and effort spent investing in others benefits the individuals you help and contributes to the growth of the team as a whole.
What’s going on with the retail labor market? Retailers should take into account both the facts and the expert forecasts to really know what to expect and what they should do to move forward.
No two customers are alike, and no customer journey is linear. Segment your customers to gauge their needs and pain points and deliver relevant, personalized experiences at every touchpoint.
Cory has coached travel baseball for 15+ years and has had a hand in helping over 200 high schoolers receive college scholarships in the sport.
Gone are the days when having a customer loyalty program set you apart. Great news! Your loyalty programs aren’t set in stone. Use these tips to keep your strategy fresh and your customers glued to you.
District Manager Paige Lindström says, “I want to contribute to our culture, where everyone feels valued, heard, and has access to resources in their time of need.”
What does it look like to embrace equity year-round? This. Read stories of some of our women leaders, each with a unique, inspiring path to leadership and meaningful contribution to the next generation.
Team Lead Account Manager Natalie Whiten says, “I I can do hard things, be brave and bold, and stand by my worth and values. These capabilities strengthen my role as a leader.”
Our recall teams locate customers like Elmore Jones, who haven’t responded to manufacturer recall notices, and complete the repairs while they wait. In his case, MarketSource got there just in time.
Retail Account Recruiting Lead James Triplett says, “I view leadership as a mentorship opportunity; I’m here to guide my teammates into accomplishing their goals.”