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The massive in-store comeback amidst a challenging labor shortage calls for innovative retail strategies such as outsourcing to stay competitive, drive sales, and grow loyalty.
Associate Engagement Manager Leslee Klein has a seeming ‘round-the-clock job, as she manages customers and account teams across time zones. How does she do it? Read her story.
Need help deciphering your Customer Success headcount needs? Balancing resource needs against forecasts? Read more to learn how to calculate them and gain buy-in you need from the C-suite to secure them.
Every B2B sales team has top performers and average performers. All may share core competencies, but what sets sales superstars apart? Ben Simms outlines 7 winning traits of top performers.
Flights may have been grounded during the early days of the pandemic but David Mead’s compassion and care for others soared to new heights as he motivated his team to a higher level of performance.
A new study finds that B2B buyers seek transparency, speed, and expertise. Ensure your company delivers what buyers want by having your sales team follow these tips.
Senior Business Engineer Alejandro Sanchez left Venezuela to pursue his career, and he quickly merged his culture and the education he received there with his role at MarketSource to make great strides in improving our processes.
Installing the right reporting lines for Customer Success in advance is critical to hitting the ground running and gaining the full benefit of its function as a strong revenue driver for B2B companies.
Jennifer is one of those can-do people who accomplishes so much in so many ways that you can’t help admiring her tireless commitment to achieving client results and improving team productivity.
When Customer Success works together with Product Operations and People Operations, each department reaps benefits, and the combined rewards are a gain for the entire company and the B2B executive suite.
During his 22 years with MarketSource, Program Manager Von Brown has treated his long-time client like family, in a relationship based on mutual trust and respect. Read his story.
Account Rep Manny Pinho’s generous work ensures that many disadvantaged children have a memorable Christmas each year. MarketSource is proud to share his heartwarming story.