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Successful alignment within the channel partner ecosystem opens the door to higher margins, easier upsell, and competitive advantages. But it won’t happen without a unified approach to Customer Success.
Achieve revenue and growth goals with our framework for building and scaling a Customer Success practice for high value and silver accounts – and for channel partners.
Data is a picture of the past, but used to its full potential, data can help you anticipate what will happen, giving you the ability to impact the future.
Charlotte credits learning GIS in college for her list of amazing life experiences, which includes helping to fight poaching in Zambia. Read Charlotte's story.
Top-performing retailers know how to keep and retain top talent. Discover the secrets to training that expands customer lifetime value.
Top-performing retailers know how to keep and retain top talent. Discover the secrets to training that expands customer lifetime value.
Seamless communication and sharing of information between retail operations and marketing is essential for driving traffic and sales.
You can increase revenue generated from social media by responding to the compelling trends, events and social activities in your customers’ lives.
Program Manager Gina Crouch wore many different hats before she landed in her current automotive program at MarketSource. Read Gina’s story for her advice to those who want to grow in their career journey.
Identifying your ideal customers is no longer just about segmentation or location. Gathering targeted customer data goes beyond overall demographics and psychographics.
Senior Retail Recruiter, Audrey Howard, was 10 when her father moved his family from Kenya to the U.S. to pursue his Ph.D. Read Audrey’s story.
To appeal to Gen Z consumers, new product developers should consider a holistic approach as they design wearables and other health and wellness tech. This generation takes a big-picture view of their health.